White-Glove Managed WordPress

We empower your WordPress website to grow your business.

This plan is for WordPress websites that generate leads or online sales.

• Generate support tickets via your own website or our secure portal

• Same-day priority response within 4 business hours

• Includes on-demand requests -- up to 4 hours/month

• White-glove status update & videoconference every quarter

Comprehensive WordPress Support

• Covers all WordPress, theme, plugins, and eCommerce integrations

• SEO report with organic ranking and broken link monitoring (monthly)

• Sitemap indexation via Google Search Console

• Monthly Website Care report with uptime monitoring and security check

• Automatic plugin and theme patches -- dot versions only

• Automatic WordPress updates -- dot versions only

WordPress Hosting

• 25GB SSD storage / 250GB bandwidth

• 99.5% uptime guarantee

• 24/7 uptime monitoring alerts (email/SMS)

• Daily snapshot backup with 15-day manual restore ($250/per)

• Monthly data storage with 3-month manual restore ($500/per)

• Unlimited page versioning and instant restore

Free Add-ons

• Extends coverage to e-commerce plugins and integrations, including Stripe, Google Analytics, and MailChimp

• Access to over $750 in FREE optional add-ons, including eCommerce gateways, performance caching, real-time malware monitoring, advanced form builder with perks, SEO editor, image optimization, secure socket layer (SSL), and an annual domain renewal.
  

Additional Services

• All additional hourly assistance -- including but not limited to with WordPress, plugins, or integrations -- requires the purchase of an On-Demand Request.**

• Plugin licensing will include a flat 30% mark-up fee.**

Recommended Upgrades

• We recommend that this service plan also budgets for a Website Analytics Audit every year to ensure their website performs according to clearly defined goals and metrics.

**Customers that keep a credit card on file automatically receive a 10% discount off additional services and 50% off the materials mark-up rate.