This plan is for organizations with business-critical WordPress ecosystems -- portals, applications, and/or e-commerce websites.
Generate support tickets via your own website or our secure portal
Access dedicated webmaster via real-time chat
Same-day priority response within 4 business hours
Includes on-demand requests -- up to 8 hours/month
White-glove status update & videoconference every month
Covers all WordPress, theme, plugins, and eCommerce integrations
SEO report with organic ranking and broken link monitoring (monthly)
Sitemap indexation via Google Search Console
Monthly Website Care report with uptime monitoring and security check
Automatic plugin and theme patches -- dot versions only
Automatic WordPress updates -- dot versions only
25GB SSD storage / 250GB bandwidth
99.5% uptime guarantee
24/7 uptime monitoring alerts (email/SMS)
Daily snapshot backup with 15-day manual restore ($250/per)
Monthly data storage with 3-month manual restore ($500/per)
Unlimited page versioning and instant restore
Access to an entire team of certified web consultants, including UX/UI Usability Experts and Digital Transformation Strategist
Extends coverage to e-commerce plugins and integrations, including Stripe, Google Analytics, and MailChimp
Access to over $750 in FREE optional add-ons, including eCommerce gateways, performance caching, real-time malware monitoring, advanced form builder with perks, SEO editor, image optimization, secure socket layer (SSL), an annual domain renewal.
All additional hourly assistance -- including but not limited to with WordPress, plugins, or integrations -- requires the purchase of an On-Demand Request.**
Plugin licensing will include a flat 30% mark-up fee.**
We recommend that this service plan also budgets for a Website Analytics Audit every year to ensure their website performs according to clearly defined goals and metrics.
**Customers that keep a credit card on file automatically receive a 10% discount off additional services and 50% off the materials mark-up rate.