Dedicated Webmaster

• Report monthly time effort (monthly)

• Digital Strategist check-in (quarterly)

• In-person UX strategy consultation (US-only, annually)

• Website performance deep-dive with actionable insights (annually)

• 2-day responses during business hours (M-F 9 am - 4 pm ET)

• Private email for support and requests for ticketing

• Private portal for task management, time tracking, and file storage (2 authorized users)

• Fractional hourly credits -- 15-minute increments

• Maintain ecosystem access for connected 3rd party platform integrations including DNS, Google Analytics, MailChimp

• Monitor web OS/database server, installing security updates as needed

• Monitor website uptime alerts

• Monitor website/server alerts (5xx HTTP status codes)

• Monitor XML sitemap(s) errors (4xx HTTP status codes)

• Monitor Google Analytics for consistent data capture

• Get 1 month free with annual billing

• 10% off hourly rate for additional hourly requests

• 50% off materials mark-up rate when stored payment method auto-charged

All effort for support, modifications, enhancements, research, estimating, and digital consulting is billed additional, including the following:

• Requests for real-time support

• CMS, add-on, or plugin troubleshooting

• Resolving website, server, or sitemap errors

• Data backup and retrieval policies -- automatic and manual

• Regaining or modifying access to the ecosystem

• Onboard new authorized users/new hires

• Website performance review with actionable insights

• Access to knowledge base repository ($25/user/month)